Impact of Securus Technologies on Correctional Facilities

Headquartered in Dallas, Texas, Securus technologies is one of the industry’s leading providers of technology solutions for investigation, monitoring, corrections and public safety. The corporation serves over 3,450 law enforcement, corrections, and public safety agencies across the United States. Additionally, it serves over 1.2 million inmates across North America. The corporation is committed to providing incident management, emergency response, biometric analysis, investigation, communication, inmate self-service, monitoring products, information management, and public information. Securus Technologies mainly aims at connecting what matters, with the aim of making the world a better place.


According to Richard A. Smith, Securus Technology’s Chairman and CEO, the company develops new products or services on a weekly basis to help corrections and law enforcement officials prevent and solve crimes. The company published some clients’ comments on the application of technology to prevent and to solve crimes like inmate-on-inmate crimes. The sampled comments were extracted from email and post communications received from officials in correctional facilities throughout the U.S., and their names were hidden to protect the innocent.


One of the letters applauded the company as it aided the extraction of phone call information that was used to obtain a search warrant for a staff member who introduced contraband to the facility. Another note indicated that the company’s services aided call monitoring which enabled officials to obtain information regarding drugs within the facility, inmate alcohol use, and possible access to cellular devices. Additionally, the officials were able to get information relating to a past incident that involved shots being fired.


According to another letter, the correctional facility had relied on Securus technology solutions for well over a decade, and they substantially aided the improvement of public safety within the writer’s jurisdiction. Some clients were also impressed with the company’s vision and development of emerging capabilities. One of the most applauded services was the LBS software that aided the recovery of illegal assets, cash, and drugs from inmates.


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